PRIVACY STATEMENT

Your trust is important to us so we have updated our Privacy Policy in accordance with current regulations (here). This explains how we collect, store, handle and keep your personal information safe. All personal information about you is kept on a secure server and we’d never share your details without your permission.

PRIVACY POLICY

This Privacy Policy is applicable to all visitors to the website and should be read in conjunction with our Terms and Conditions available to view here. By visiting and using our website, you acknowledge and accept the practices outlined in this Privacy Policy.

What is private information?

Personal information (or personal data) is information about an individual that allows us to identify that person. In order to provide you with a smooth navigating experience at ​ we collect the following personal information about you:

Name | Date of Birth | Billing and Delivery Address | Telephone Number
Email Address* | Destinations - *We also collect your email address when you opt in to join our newsletter.

When else may your information get collected?

Information regarding your visit to www.pocketrockettravel.com may be collected by Pocket Rocket Travel, or third party providers of advertisements. This includes:

Your location geographically | Your browser | Your device type | How you were referred to us | Search terms you used to get to us | What you browsed on the website | How long you stayed on our website for.

Cookies

Our website uses cookies to identify your computer and recognise you from other users to improve your experience. In common with many other website operators, we may use standard technology called ‘cookies’ on this site. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies enable us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our website.

Our cookies also enable us to enhance your visitor experience by storing information about the products and services that you select between visits so that we can provide you with focused information each time you visit our website.

Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored,however if you do turn cookies off this will limit the service that we are able to provide to you.

Our cookies do not store sensitive information such as your name, address or payment details: they simply hold the ‘key’ that, once you are signed in, is associated with this information.

However, if you would prefer to restrict, block or delete cookies from our websites, or any other website, you can use your browser to do this. Each browser is different, so check the ‘Help’ menu of your particular browser (or your mobile phone’s handset manual) to learn how to change your cookie preferences.

Information collected

Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device. This includes information about pages viewed, products purchased and your journey around a website. We do not use cookies to collect or record information on your name, address or other contact details.

Google analytics

When someone visits www.pocketrockettravel.com we use the Google Analytics service, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Mailing list

As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't rent or trade email lists with other organisations and businesses.

We use a third-party provider, MailChimp, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice  (here).  You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing us at ​[email protected]

Facebook ads (conversion tracking facebook pixel)

This website uses the Facebook pixel, a small piece of JavaScript code, that is added to the website in order to optimise ads, report on the success of advertising campaigns across devices and target ads to the audience. The Facebook pixel sends information about your browsing session through HTTP headers to Facebook, including the IP address, information about the web browser, page location, document, referrer and web browser user agent. Pixel-specific data includes pixel ID and Facebook cookie data to connect the events to a specific Facebook ad account and to make a match to a person known by Facebook. Facebook checks whether the person has previously seen or interacted with an ad from our account or if the person matches an audience rule and prepares an analytics report, which contains anonymized or aggregated data.

Facebook keeps the information collected from the pixels for 180 days and stores the data collected in its production data centres in the US and in Sweden. Facebook supports the DAA’s AdChoices to opt out of behavioural advertising and you can check the corresponding settings at http://optout.aboutads.info to opt out from the Facebook pixel.
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You can also learn more about why you are seeing an ad through Facebook’s AdsPreferences (here).

How do we use your personal data?

We want you to have a great experience at www.pocketrockettravel.com so we use your personal information to make it easy for you to browse and place a RFP.

We may use your information in the ways below:

To process your RFP, we need to request further information and know deadline to send the offer.

Information regarding your visit to www.pocketrockettravel.com including what you have browsed or requested is used to improve your experience on our website. 

We may also contact contact you via the following channels: Email | Phone.

We will email you once a RFP has been placed to outline with you of what has been requested. A further email is sent by   www.pocketrockettravel.com to let you know your RFP has been dispatched.

We send newsletters to customers and individuals who have given us permission to contact them. These are used to inform you about new launches, recommendations, sales/special offers and information we think you’ll find interesting.

It is easy to stop receiving these newsletters by clicking on the ‘unsubscribe’ button found on the bottom of each communication we send.

By contacting us as a supplier-job applicant or intern, your email will not be added to our database and therefore you will not be contacted with Pocket Rocket Travel news, updates and special offers. If you would like to hear more from us, simply subscribe to our mailing list.

Phone: If there is an issue with your RFP or we need to clarify any doubts, we may need to call you on the phone.

Social Media: ​If you contact us via social media, we will respond on the same channel or move to email if we feel the conversation needs further assistance.

YOUR RIGHTS

You have the right to obtain confirmation that your data is being processed, request access to your personal data and the right to be forgotten. ​You can make a request by email to [email protected] and we will come back to you within 30 days.
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If you wish to raise a query with the United Kingdom Information Commissioner, you may do so at;  www.ico.org.uk or on 0303 123 1113. If you have any questions/comments about your privacy, please do not hesitate to Contact Us.

European Union - DATA PROTECTION RULES: rights for citizens (here).